How does Try Before You Buy work?
You can try our little black heels risk-free, by paying $40 upfront. Here’s how it works: choose your size, enter your credit card, and your little black heels will be on their way. You have 7 days to wear them around the house, wear it to work, wear it everywhere you go! If you love the heels and decide to keep them, you will be charged $155, plus tax at the end of 7 days. If you decide the heels are not your perfect fit, you can return it, within the 7 day window. You can also return your trial and buy a new pair of black heels for $245 or a new pair of colored heels for $255, plus tax.
How do payment and returns work?
You have 7 days from the date you receive your order to decide if you want to keep your little black heels. Our team will remind you when your rental period is almost over. If we don’t hear from you within 7 days, we’ll know it’s true love and your card will be charged $155 plus tax.
Returns and exchanges are easy - just ship them back using the return label included in your rental. Returns under any circumstances will not accepted after the 7 day period has concluded. The $40 try on fee is non-refundable if you return the heels, but can be applied to the purchase of a new pair of heels.
What if it’s not the right fit?
If you know right away that you'll need a different size, please let us know in 24 hours! We want to work with you to get you your best fit ever, and exchange shipping is always free. Let us know what's not working at firstname.lastname@example.org and we'll get it fixed!
How long will it take for my little black heels to arrive?
Your heels will ship within one business day from the date you place your order, and will be delivered within 3-5 business days from the date it ships. Shipping can vary depending on where you’re located. Your rental clock starts once you receive your heels.
Are the heels new?
You will receive lightly worn shoes used for try-on. We always clean the inside lining on all trials. If you end up falling in love, you can keep these or buy a new pair at a discount.
Do you ship internationally?
Currently, our Try Before You Buy program is only available in the US. That said, we do ship internationally for our regular collections.