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About Martenero

Martenero gives you the freedom to choose from finished designs or to customize everything from the color of the second hands and dial to the strap. To ensure ease and simplicity in the customization process, the configurator allows you to visualize your choices as you make them.

Each watch is hand-assembled by a watchmaker in Brooklyn, New York, who ensures the components and movement is precise before the watch ships.

Policies

Martenero will have your watch assembled within 5-10 business days of placing your order, and shipped out that day. Depending on your location, it should arrive within one-two weeks at the most.

Martenero offers free shipping worldwide.

For orders shipped outside of the United States, the customs office or other authorities in the destination country may apply import duties, custom fees, or other fees, duties, or taxes to the order. Customers are solely responsible for these charges.

You may return any item for a refund or exchange, for any reason, within 15 days of receipt. Refunds or exchanges will only be issued for items returned in new, undamaged, resell-able condition, with all original packaging and protective coverings. Return shipping for domestic customers is free. Contact us for a return label. Return shipping for international customers is the responsibility of the customer.

Warranty:
Martenero watches are guaranteed to be free of defects and work well for at least two years. If you have any problems within two years of the date of purchase, Martenero will repair or replace your watch for free. Damage caused by accidents, mishandling, mods or tampering, etc., will void your warranty.