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About Saintly

In 2015, Saintly launched with the “All-American”, the first-ever fully-customizable leather weekender bag. Founded by Sam Payrovi, the Saintly brand evolved to a customizable leather goods and accessories company, with the belief that our luggage and travel accessories should work to simplify and enhance our adventures instead of complicating them by restricting what we can and cannot take. We all travel differently, go to distinct places and need to bring along different items. Saintly offers a wide range of high-end leather products that can be personalized to complement your unique individual lifestyle. With production studios based right in the heart of New York City’s Fashion District and now Los Angeles, all Saintly products are hand-made using high-quality materials to fit your individual needs and exacting design.

Policies

Production Timeline

Within a few days of placing your order, your Saintly product will start to be hand-crafted at our production studio in NYC. We pride ourselves on high-quality craftsmanship and constructing your item precisely as you designed it. It will be finished within two weeks and checked two times throughout the process for accuracy. From there, it is sent to our fulfillment facility, where it will be checked again to make sure it is exactly as you designed it. Your item will be shipped to you according to your shipping selection. While we cannot guarantee production and delivery times, we strive to produce your custom made-to-order product in 3-4 weeks.

Shipping

Saintly offers free shipping within the Continental US. Please see shipping rates at checkout for Hawaii and Alaska. For international shipping please see shipping rates at checkout for available countries.

Remake Policy

It is highly unlikely to receive a Saintly product with any craftsmanship problems, as your item goes through 3 separate standardized inspections that check for quality control before being shipped. However, if you do encounter a craftsmanship problem with your item, please notify us within 7 days of receiving your item and we will fix it.

Each Saintly product is highly customized to suit your individual taste. Because you are so unique, it is expected that your taste does not match anyone else’s. For that reason, we cannot offer returns or exchanges if you do not like your own design. However, please contact us and we will do our best to find a workable solution.